Refund policy

Here's a policy tailored to WCG's model — final sale, but with the defect exception defined tightly enough that "a stone fell off after six months of wear" doesn't turn into a refund request.

RETURNS & REFUNDS

All sales are final.

West Coast Glory produces in limited runs. Every piece is cut, embellished, and finished by hand in small quantities, and once a drop sells out it is not restocked. Because of this, we do not accept returns, exchanges, or issue refunds — including for size, fit, color preference, change of mind, or delayed delivery.

Please review the size guide and product photos carefully before ordering. If you have questions about fit or materials, contact us at [email] before you place your order. We're happy to help you get it right the first time.

Hand-set embellishment is not uniform by nature

Pearls, crystals, gems, and rhinestones are set by hand. Slight variation in stone placement, spacing, alignment, and dye or wash tone between units is inherent to the process and is not considered a defect. Each piece is one of one. Product photos represent the design, not an exact replica of the unit you receive.

Major defects

The only exception to our final sale policy is a major manufacturing defect. A major defect means the garment is unwearable or structurally compromised as received — for example, a torn seam, a broken or non-functioning zipper, a hole in the fabric, or the wrong item shipped.

The following are not major defects:

  • Loose, missing, or misaligned individual stones, pearls, or gems
  • Variation in dye, wash, ombre, or print placement
  • Normal wear, damage from washing, or damage after wear
  • Fit or sizing issues
  • Damage caused by improper care (see garment care instructions)

How to report a defect

Email [email] within 7 days of delivery with:

  1. Your order number
  2. Clear photos of the defect
  3. A photo of the full garment and the interior tag

We'll review and respond within 3 business days. If we confirm a major defect, we will repair or replace the item where stock allows. If the item is sold out and cannot be replaced, we will issue a refund to the original payment method. Approved items must be returned unworn, unwashed, and with all tags attached before a replacement or refund is issued. We cover return shipping on confirmed defects.

Claims submitted after 7 days will not be accepted.

Lost or damaged in transit

Once a package is handed to the carrier, it is out of our control. We are not responsible for lost, stolen, or carrier-damaged packages. We strongly recommend adding shipping protection at checkout. If you did not, you'll need to file a claim directly with the carrier.

Pre-orders and drops

Pre-order purchases are final at the time of order. Estimated ship windows are estimates — production delays happen and are not grounds for cancellation or refund once production has begun. We'll keep you updated by email if a window shifts.

Cancellations

Order cancellations may be requested within 2 hours of purchase by emailing [email]. After that, orders enter fulfillment and cannot be cancelled.

Questions: [email]

Three things worth flagging before you publish it:

California specifically matters to you. Under Cal. Civ. Code § 1723, a retailer selling to California customers must conspicuously display its return policy, or the buyer gets a statutory right to return within 30 days. For online sellers the safe play is a link to this page in your site footer and on the product page or cart, not just in a checkout scroll. Since your customer base is heavily SoCal, don't skip this.

Pre-orders and the FTC Mail Order Rule. "Delays are not grounds for a refund" is enforceable up to a point, but the federal rule says that if you can't ship within your stated window (or within 30 days if you state none), you must offer the buyer the option to cancel for a full refund. You can't contract that away. My suggestion: keep the language above as your customer-facing default — it deters the impatient — but be prepared to honor a cancellation request on a badly-delayed pre-order rather than fight it.

The 7-day defect window is aggressive but defensible for final-sale drop brands. If you find you're getting burned on legitimate quality issues that surface late, 14 days is the more common standard and costs you very little.

I'm not a lawyer and this isn't legal advice — for a business with an LLC/S-corp structure and real revenue, having an attorney review your storefront policies once is cheap insurance. Want me to write the matching Shipping Policy and Garment Care page so the cross-references actually resolve?